Responsible Gaming

At Spirit, we’re committed to providing a fun and entertaining gaming experience for our Aussie players. We believe that gambling should always be a form of leisure, not a way to make money. To ensure our platform remains a safe place for everyone, we offer a range of responsible gaming tools and resources. We encourage all players to familiarise themselves with these features and to understand their own playing habits. For more information about our company’s values and mission, you can read the Spirit about us page.

Our Player Protection Policy

Spirit is dedicated to creating a secure and fair environment where players can enjoy our pokies and casino games responsibly. Our responsible gaming policy is a cornerstone of our operations, designed to prevent problem gambling and protect vulnerable players. We aim to empower you with the information and tools needed to make informed decisions about your gambling. The goal is to ensure that your time spent at the Spirit website is always enjoyable and stays within your control.

Practical Tools for Managing Your Play

We provide several account management tools that can be easily accessed from your player dashboard. These features are designed to help you manage your time and money effectively. We strongly recommend setting limits before you start playing.

Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account. This is a great way to manage your budget and ensure you never spend more than you can afford.
Loss Limits: This tool allows you to control the maximum amount of money you can lose over a specific period. Once you reach this limit, you won’t be able to place any more bets until the period resets.
Wager Caps: Set a cap on the total amount you can wager over a day, week, or month. This helps control the overall volume of your gambling activity, regardless of wins or losses.
Session Timers: Reality checks can be configured to pop up at set intervals, reminding you how long you’ve been playing. This helps you keep track of time and make a conscious decision to continue or take a break.
Cooling-Off Period: If you feel you need a short break from gambling, you can activate a cooling-off period for 24 hours, a week, or a month. During this time, you won’t be able to log in to your account.
Self-Exclusion: For those who need a longer break, self-exclusion is a more formal option. You can exclude yourself from our services for a period of six months or more. This action is irreversible for the chosen period.

Recognising the Signs of Problem Gambling

It’s important to be aware of your own gambling habits. Ask yourself these questions honestly:

Do you spend more money or time gambling than you intend to?
Do you find yourself chasing losses, hoping to win back money you’ve lost?
Has gambling caused any financial problems for you or your family?
Do you hide the extent of your gambling from others?
Have you ever gambled to escape from worry, stress, or boredom?

If you answered “yes” to one or more of these questions, it may be a sign that you should seek help.

Where to Find Support in Australia

If you or someone you know is struggling with gambling, professional help is available. These confidential organisations offer free support and counselling for Australians.

Gambling Help Online: An Australia-wide service providing free, confidential support 24/7 via phone and online chat.
Gamblers Anonymous Australia: A fellowship of people who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem.
Lifeline: A national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

Taking control is the first step, and these resources are here to help you do it safely.