Contact Us

We’re here to help you with any questions or issues you might have. At Spirit, providing top-notch support to our Aussie players is a top priority. Our dedicated team is available to assist with account queries, payment information, game rules, and anything else you need. We aim to make your experience at the Spirit AU as smooth and enjoyable as possible.

Available Support Channels

Getting in touch with our support crew is straightforward. We offer two main channels to ensure you can get the help you need, when you need it. You can reach us via our 24/7 Live Chat for instant assistance or send us an email for more detailed enquiries.

Live Chat for Instant Support

For immediate answers, our Live Chat is the best option. It’s available around the clock, seven days a week, connecting you directly with a support agent in real time. This service is perfect for resolving quick issues, such as:

• Questions about bonus terms.
• Help with making a deposit.
• Enquiries about your account status.
• Clarification on game features.

Simply click the chat icon on the site to start a conversation.

Email for Detailed Enquiries

If your query is more complex or you need to send us documents, email is the way to go. You can reach our support team at support@spiritcasinoaus.net. We handle all emails as quickly as possible, typically responding within a few hours during business days. This channel is ideal for verification documents, detailed payment questions, or feedback.

Common Questions

Before you contact us, you might find the answer you’re looking for below. We’ve compiled a list of common questions from our players. For more detailed information, you can always check the Spirit privacy policy.

1. How do I verify my account? Account verification, or KYC (Know Your Customer), is required before your first withdrawal. You’ll need to provide a copy of your photo ID (like a driver’s licence) and proof of address (like a recent utility bill). This is a standard security measure.
2. What is the password reset process? If you’ve forgotten your password, just click the “Forgot Password” link on the login page. You’ll receive an email with instructions to securely reset it.
3. How long do withdrawals take? Payout times vary by method. Crypto withdrawals are usually processed within an hour after approval, while e-wallet payments are completed within one working day. Bank transfers may take 3-5 business days.
4. Where can I find information about bonuses? All details about active promotions, including wagering requirements and validity periods, are available on the Promotions page of your account.

Office Address

Please note that we do not offer in-person customer support. All player assistance is handled exclusively through our online channels. Our operational correspondence address is for business-related matters only.