Privacy Policy
Welcome to Spirit. We are committed to protecting the privacy and security of the personal information of our players. This privacy policy outlines how we collect, use, share, and protect your data when you use our services. Our practices are designed to comply with Australian privacy laws and regulations. The primary goal of this document is to provide you with a clear understanding of our data handling procedures, ensuring you can use the Spirit platform with confidence and peace of mind.
Information We Collect
To provide a secure and personalised gaming experience, we collect various types of information. This data is essential for account management, transaction processing, and regulatory compliance. The information we may collect includes:
- Personal Identification Data: This includes your full name, date of birth, email address, physical address, and phone number, which are collected during the registration process.
- Verification Information: To comply with Know Your Customer (KYC) requirements, we collect identity documents such as a driver’s licence or passport, and proof of address like a recent utility bill.
- Financial Data: We process information related to your deposits and withdrawals, including payment method details, to facilitate transactions.
- Technical Information: This involves automated collection of data such as your IP address, device type, browser information, and login data to ensure platform security and improve user experience.
- Usage Data: We gather information about how you interact with our services, including the games you play, session durations, and browsing patterns.
How We Use Your Information
Your personal data is used for specific and legitimate purposes. We process your information to manage your account, verify your identity, and process payments securely. It is also crucial for meeting our legal obligations, such as preventing fraud and underage gambling. Furthermore, we may use your data to communicate important service updates or, with your consent, to provide you with marketing materials. Analysing usage data helps us to improve our platform, games, and overall service quality for all our players.
Data Security and Storage
Protecting your information is a top priority. We implement robust technical and organisational security measures, including SSL/TLS encryption, to safeguard your personal data against unauthorised access, alteration, or disclosure. Your information is stored on secure servers, and access is restricted to authorised personnel only. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law, after which it is securely deleted.
Your Rights and Responsibilities
You have certain rights regarding your personal information. These include the right to access the data we hold about you, request corrections to any inaccuracies, and in some circumstances, request the deletion of your data. You also have the right to opt-out of receiving marketing communications at any time. It is your responsibility to keep your account details up to date and to secure your login credentials. For more on managing your play, please see our Spirit responsible gambling page.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly through your account or via email. If you have any questions about this policy, please contact our support team.